1. Home /
  2. Page
Previous page

NEXTUS – Equipment management & Ticketing system

Maintaining AV equipment in digital preservation projects is essential to avoid damaging fragile magnetic tapes and to achieve the highest playback quality. Stakeholders widely recognize that true end-to-end Quality Control begins with reliable, well-maintained machines. This requires structured, ongoing maintenance supported by clear protocols.

To address this, NextArchive has developed NEXTUS, a dedicated equipment management system for legacy machines.
Provided as a service, NEXTUS combines a database with a ticketing platform. You can import your existing equipment inventory, while we automatically add all items leased or purchased from NextArchive. Once catalogued, your team can manage daily operations independently. Should technical issues arise, tickets can be created and tracked in line with the agreed SLA, ensuring timely resolution and minimal disruption.

Key features of the Equipment database

  • Protected with account name and password
  • Search and find assets in seconds
  • Ticketing system, report technical problems, call for (urgent) technical support
  • Mark status of the Asset: Tested Yes/No, Good/Bad, In production, In service, etc.
  • Build a log on repair work and parts replacement as you go

Benefits

  • Enhanced confidence, overview of all equipment, their condition and status
  • Communicate and report technical issues through one single channel only
  • Check availability and number of verified working machines, including their latest logged location
  • Cost saving by engaging lower cost staff to deal with technical issues and repairs
  • Lower downtime, receive replacement equipment (swapping units) while broken unit is being repaired
  • Easily activate first-line technical support to your Production team
  • Accessibility to database from any location, professionally hosted with daily back-up

Example 1

By clicking on the green or red status bullet, users can open a new screen to report and describe a technical issue. Once the repair is completed, the technician records the details of the work performed and updates the equipment status from “In Service” to “Repaired.” A repair invoice can also be uploaded in PDF format for documentation and cost tracking.

See the tutorial video on our YouTube channel.

Example 2

Overview page, listing items with reported technical issues.
The problem list is used by the service engineers, that with one glance learn about technical issues, including the urgency  for repair.